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CHICKEN WING SAUCES
CHILI MIXES
PARTY SNACKS
SALSAS & PARTY DIPS
JAMS & PRESERVES
JAMAICAN JERK SEASONINGS
BARBEQUE SAUCES & RUBS
RUBS, SPICES & SEASONINGS
MARINADES
STEAK SAUCES
*BIKE EVENTS & COLLECTIBLES These are also being sold as collectibles and not as "Hot Sauce" due to age
CAJUN CORNER®
HOT SAUCES (SPORTS)
CONDIMENTS
FISH & WILD GAME SEASONINGS
SALAD DRESSINGS
OLIVES/PICKLES/ONIONS/GARLIC
BLAIR 'S & DAVE'S COLLECTIBLE-SIGNED & NUMBERED
*NFL HOT SAUCE COLLECTIBLES*
HOTTEST HOT SAUCES
HOT SAUCES(CAJUN)
HOT SAUCES(CARIBBEAN)
HOT SAUCES(HOLIDAY THEMES)
HOT SAUCES(POLITICAL/CELEBRITY)
HOT SAUCES(SEXY / HUMOROUS)
HOT SAUCES(SOUTHERN)
HOT SAUCES-(SHAPELY BOTTLES)
HOT SAUCES(SOUTHWESTERN)
COFFEE & ENERGY
CHILE PEPPERS & POWDERS
WOOD CHIPS
ASIAN-AFRICAN PRODUCTS
CLEARANCE
SAUCES OUT OF PRODUCTION



UPS GROUND SHIPPING CHART
Price Shipping Cost
Less than $7.00 $6.95
Less than $15.00 $8.95
Less than $25.00 $9.95
Less than $35.00 $11.95
Less than $45.00 $12.95
Less than $55.00 $14.95
Less than $70.00 $15.95
Less than $80.00 $17.95
Less than $100.00 $18.95
More than $100.00 20% of total


**THIS CHART IS A GUIDE NOW ONLY. SOARING FUEL COSTS & CURRENT PRICING WILL APPLY. (email for a quote)
**The Current UPS Fuel Surcharge Rate for Package Services will be added, when necessary to the standard shipping chart rates
**Shipping on "SALE" items will be charged at the original shipping rate
**WEST OF THE MISSISSIPPI ORDERS MAY REQUIRE ADDITIONAL SHIPPING CHARGES.

UPS RURAL ROUTES
A $3.50 surcharge is added to UPS rural route shipments.
To determine if you live in a UPS rural route delivery area, please contact a UPS customer service representative at 1-800-457-4022. Their boundaries are constantly changing and cannot be predicted before processing your order.

**WE ARE NOT RESPONSIBLE FOR WEATHER DELAYS
If shipping to a COMMERCIAL address, the COMPANY name MUST be on the package. Any returns or additional charges will be paid by the customer.
SPAM BLOCKERS PREVENT YOU FROM GETTING AN ORDER CONFIRMATION or TRACKING INFO. IF THERE ARE PROBLEM(S) WITH YOUR ORDER, WE WILL EMAIL YOU & IF THERE IS A SPAM BLOCKER IN PLACE THERE WILL BE A FOLLOW-UP PHONE CALL. THERE IS A $2.50 CHARGE FOR THIS SERVICE.
UPS DOES NOT DELIVER TO PO BOXES



UPS ADDRESS/NAME CORRECTIONS
There is a $10.00 SURCHARGE by UPS if they correct the delivery name or address. Be sure to give us complete information when you order.


PO BOX
PO Boxes will be shipped Priority Mail. A $2.50 surcharge will be added to your order. (USPS orders ship once a week. (Either Wednesday or Thursday)


ALASKA & HAWAII
We ship Priority Mail ONLY. FOB Syracuse, New York, by weight with a $2.50 surcharge. If you require a quote BEFORE the shipment is processed enter a request in the special instructions box on the order form. (USPS orders ship once a week. Either Wednesday or Thursday)
APO/FPO
These are shipped Priority mail-(shipping is based on weight).$2.50 surcharge for USPS shipments is added to the actual postage. (USPS orders ship once a week. Either Wednesday or Thursday)


Payment Methods
We accept Visa, Mastercard, Discover and American Express. Credit card transactions are processed in house - ALL CREDIT CARD ORDERS ARE IN-HOUSE.WE DO NOT USE A THIRD PARTY. YOU ARE CHARGED ONLY FOR WHAT IS SHIPPED AT THE TIME IT IS SHIPPED. NO COD'S, CHECKS OR MONEY ORDERS.


SECURITY ISSUES
Our online ordering is secure. WE DO NOT SELL OR GIVE OUT ANY OF OUR CUSTOMERS PERSONAL INFORMATION. WE DO NOT SEND JUNK MAIL OR SPAM. Anything submitted online is safe and secure and solely the property of the Hot Shoppe.


CUSTOMER ERRORS
ORDERING ERRORS MAY RESULT IN DELAYS and/or ADDITIONAL CHARGES.
Errors include misspelled names & addresses; or INCOMPLETE OR INCORRECT credit card numbers (WE DO NOT USE 3rd PARTIES). We will attempt to contact you in the event by email &/or phone, but will assess a $2.50 surcharge to the order. Please review submitted information in advance.


CANCELLATION POLICY
Orders may be cancelled at any time, without penalty, provided that they have not been processed or packaged for shipping. This usually happens within 12 hours. A 25% restocking fee will be charged if the order has been processed, but has not shipped.
After that, shipping charges will be added to the order in addition to a 25% restocking fee.
To avoid problems, please check your emails, especially when requesting accelerated shipping.
**PLEASE NOTE**Some internet services (aol,hotmail,earthlink,etc.) filter & block emails not authorized for receipt.



UNAUTHORIZED RETURNS
Refused deliveries & unauthorized returns will be charged for shipping (both ways) & a 25% restocking fee.

RECEIVING EMAILS
To guarantee receipt of emails (even after you get a confirmation email that your order was placed), make sure you have added us to your address book. Failure to respond to emails in a timely fashion may result in delays and/or additional charges. This is especially important during the holidays and when requesting accelerated shipping.



DAMAGED/BROKEN or WRONG ITEMS RECEIVED
If you receive any item damaged or broken please call UPS at (800)457-4022 to start a claim. A claim must be filed within 24 hours of receiving merchandise. Do not throw out the shipping box & materials as UPS may want to inspect them. They will notify us & we will ship a replacement. We must be notified of receiving a 'wrongly picked' item within 48 hours. PLEASE OPEN PACKAGES PROMPTLY TO INSURE CORRECTIONS.

OUT OF STOCK POLICY
Out of stocks occur. When this happens, you will be emailed if the product(s)will be NOT stock for 2 weeks or more. If you do not respond within 24 hours we will treat your order as "standing" and proceed accordingly.(SUBSTITUTIONS OF SIMILAR PRODUCTS &/or LABEL CHANGES WILL OCCUR ONLY DURING THE HOLIDAYS) It is very important that you look for our email (see receiving emails) because cancellation of "standing" orders can result in bank and/or handling charges.

RETURN POLICY
Merchandise may be returned for credit or exchange (no refunds)in new, unopened condition & received in resalable condition within (30) days of purchase. The customer is responsible for all shipping costs. If customer REFUSES delivery, return shipping charges & a 25% restocking fee will apply.
ALL returns must be authorized before they will be accepted. Unauthorized returns will be refused & returned at customer expense.

Not responsible for typographical errors
Prices subject to change without notice



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The Hot Shoppe
© 2013


1-315-424-1010
hotshoppe.com
Oswego, NY 13126



hotOrders(AT)hotshoppe(DOT)com
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